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Professional accounts for the Community Services Directory

Professional accounts for the Community Services Directory

Information for professionals on our Community Services Directory and how you can register for a professional account.

The Community Services Directory professional accounts are an easy-to-use reference tool for practitioners, frontline staff and volunteers who regularly signpost to health and wellbeing groups, services, and activities locally and across the county. Having a professional account allows the user to log into the directory and access additional functionality and features.

Professional accounts

The directory functionalities and features for public users and professional accounts are outlined below.

Public access (without professional account)

  • search by keywords or name of organisation, service or community group
  • search and filter by type of support, location and free services
  • search results displayed and pinned on the interactive map (only applicable if the organisation, service or community group offers in-person support and a location to visit)
  • quick links to other useful directories i.e., district council directories, care choices, NHS service finder etc. on the directory homepage
  • save to shortlist - quick access to favourite listings (shortlist will not be saved if the web browser cache is cleared before returning to the directory webpage)
  • save, share and send directory listings with others by email
  • view travel routes with estimated journey time and display google map weblink for directions (only applicable if the organisation, service or community group offers in-person support and a location to visit)
  • self-referral webpage links for the organisation, service or community group (if applicable)

Professional account access (after logging into a professional account)

Professional accounts have all the functionality for public access, plus:

  • save listing(s) in pdf booklet format to share by email or print
  • save keyword searches and filters for quick access to regular and repetitive searches
  • shortlists are saved within the account and accessible after logging in (shortlist history will not be deleted if web browser cache is cleared – shortlist is saved within the account)
  • visibility and access to professional referral pathways, including Refernet (if applicable)
  • service end date notifications visible for time-sensitive project or services to consider suitability to signpost or make a professional referral within the timeframe needed for support

How to request a professional account

If your organisation, service or community group is registered on the directory

Organisations, services or community groups registered on the directory will have the ability to grant professional account access for staff and volunteers within their Community Service Directory portal. 

Please contact the administration contact managing your directory listing to request professional account access, providing them with your name and email address. Once the administration contact has added your details as a professional account contact you will receive an automated email to create your account and set up your password.

Once professional account access has been granted, you will be able to login to the directory by clicking the ‘login’ button or ‘manage account’ which is displayed in the top-right corner of the directory pages. Please enter your email address and password to access your account. 

If your organisation, service or community group is listed on the directory but you do not know the administration contact managing your listing, please complete the Request Professional Account Form below and provide consent for the Strengthening Communities to share your details and request with the administration contact on your behalf.

If you work or volunteer for an organisation, service or community group that is not listed on the directory

If the organisation, service or community group you work or volunteer for is not listed on our directory, and does not wish to register for a listing, you can request a professional account by completing the webform below. We will review your details to ensure you meet the account criteria, please complete all fields and provide as much detail as possible.

How to manage your professional account

Have you or a colleague changed roles, employers or no longer need your professional account? 

Let us know, we can revoke and close accounts and manage any professional accounts details on your behalf, email us  StrengtheningCommunities@worcestershire.gov.uk. 

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